Returns

Pursuant to the law, as a consumer in distance selling, i.e. online sales (purchase of a finished product available in our offer), you have the right to return the goods within 14 days from the date of receipt without giving any reason. The goods may be unpacked and pre-checked, but not used.

The 14-day period, both for goods purchased online and off-premises, starts from the date of delivery of the product.

In order to withdraw from the sales contract, the consumer must submit a declaration of withdrawal to the trader. They can do it in various forms, for example:

  • Using the form which forms the annex to the Polish Consumer Rights Act;
  • Using the model declaration provided by the Polish Office of Competition and Consumer Protection (UOKiK);
  • Using the online form available on our website, in which case, confirmation of receipt of the declaration of withdrawal from the contract is required.

Immediately after receiving the information, we will send you a confirmation of receipt of the declaration of withdrawal from the contract.

A written declaration may be sent by post, email or submitted in person at the trader’s premises. You can send the declaration against confirmation of receipt, in order to have proof of withdrawal from the contract.

Effects of withdrawal from the contract

According to the terms and conditions set out on our website, you will bear the costs of returning the goods. Transport costs are estimated at a maximum of the amount that you paid for the delivery of the product ordered.

The product ordered cannot bear any traces of use.

If the customer wants to withdraw from the contract but has used the purchased goods in a manner that goes beyond usual verification, the seller may charge him / her with additional costs due to a reduction in the value of the goods.

Should you withdraw from the contract, we will reimburse you for all payments received for the ordered goods, including delivery costs. We will make the refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed to a different solution.

Payment will be made to your account once we receive the returned product. The product should be packed in the original packaging in which it was delivered to you. It should be properly secured before shipment, so that it is not damaged during transport. You are responsible for any reduction in value of the goods resulting from their use.

For more information, please contact us.

Important! There is a product group which is excluded from the regulations on refund in e-commerce. These products include, among other things:

  • goods made according to the consumer’s specifications or clearly customised, for example tailor-made furniture

This is the case with the production of furniture to an individual order.

If the customer wishes to withdraw from a distance contract for the performance of a service, and its performance, at his / her express request, commenced before the expiry of the 14-day withdrawal period, the customer is obliged to pay for the services provided until the withdrawal from the contract. The amount to be paid is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract.

Complaints

Each buyer has the right to claim a defective good or service. The complaint may be made on the basis of a warranty or guarantee, if a guarantee was granted. It is the consumer who decides which form of complaint to choose. The seller is responsible for defective goods for 2 years from their release.

If the customer makes a claim under the warranty, he / she may request the return of the product (if its defect is significant). The seller will inform the consumer about the manner of examination of the claim within 14 days of its receipt.